Questions On Your Mind
How May We Help?
Do we need to have a Meet & Greet?
Yes! 9 times out of 10 I would request us to have a meet & greet. The few times where a meet & greet is not needed is in relation to our Emergency Pet Taxi service or if your pet needs to see the vet on the same day you contacted me. Meet & Greets are 100% free and we will give you the time you need to consider if you would like to proceed with our services.
Are you insured?
Yes, we are! We are insured through SHARE General with Lumley, a business division of IAG with a rating of AA-.
This means that if something were to happen with your pet or home in our care you are fully covered. Read more about the Pet Fairy Guarantee.
What is the full process for signing up with Pet Fairy?
For us, you're not only a customer or client. When you sign up you will be an exclusive member of the Pet Fairy community and are eligible for further discounts, easier bookings, referral bonuses & covered under our insurance guarantee.
The process starts when you contact us to set up your meet & greet. Upon receiving your email you will receive a link to choose the best suitable time for you and invited to our online booking platform. Please fill in all the details about yourself & your pets on the booking platform before our initial meet & greet. After our meet & greet you can start booking our services!
Do I need to have an upcoming booking in mind to be considered a client?
No, if you would like to sign up and book us in later that's absolutely fine. We would still require a meet & greet, but it will enable you to take advantage of discounts & extra great stuff just for our pawsome-members!
What is the pet taxi setup like?
The Pet Taxi is small but cosy. Your pet will get the back seat which has been padded with first a thick barrier covering up the space between the back & front seats made specifically with the comfort of your pets in mind. On top of the board is a pet cover that can easily be removed and cleaned, as well as seatbelts that can be attached to your pet's harness or used to stabilise a carrier for smaller animals.
After each taxi run, we sanitise and wipe down the covers, seat belts & windows with a pet-safe solution (our preferred cleaning provider is Odorex). Since we deal with puppies & kittens, it's especially important to us that our products protect your pets against e.g.:
Canine Distemper Virus
Feline Leukemia Virus
Can I come along in the Pet Taxi?
Unfortunately, no. We are not able to take people as a part of our paid service due to New Zealand law.
However, if you were in need of the emergency taxi going to Glenfield Emergency Clinic or ARC we will gladly bring you along as a part of our free service.
What's your refund policy?
For our services; We will give you a full refund up until 48 hours before your booking. If you cancel less than 48 hours before you will only receive a 50% refund. Please see our COVID policy if you're concerned in this regard.
Please see the FAQ area in the online boutique at the bottom of the page for purchases in our online shop.
How will I know the monthly donations are made?
If you donate a dollar it will be stored in a separate account referenced with your order number alongside 10% of our profitable income. A screenshot of all these payments will be taken and included in your notification email by the end of the month + they will be able to be found on our Monthly Donation Page. You will be completely anonymous.