Questions On Your Mind

How May We Help?

Do we need to have a Meet & Greet?

Yes! 9 times out of 10 I would request us to have a meet & greet. The few times where a meet & greet is not needed is in relation to our Emergency Pet Taxi service or if your pet needs to see the vet on the same day you contacted me. Meet & Greets are 100% free and we will give you the time you need to consider if you would like to proceed with our services.

How do I book you in for a Meet & Greet?

You can use the contact form here, email us at hello@petfairy.co.nz. Once I have received your request for a meet & greet you will be forwarded a Google Calendar link to pick an available time.

What is the pet taxi setup like?

The Pet Taxi is small but cosy. Your pet will get the back seat which has been padded with first a thick barrier covering up the space between the back & front seats made specifically with the comfort of your pets in mind. On top of the board is a pet cover that can easily be removed and cleaned, as well as seatbelts that can be attached to your pet's harness or used to stabilise a carrier for smaller animals. 

 

After each taxi run, we sanitise and wipe down the covers, seat belts & windows with a pet-safe solution (our preferred cleaning provider is Odorex). Since we deal with puppies & kittens, it's especially important to us that our products protect your pets against e.g.: 

 

 

  • Canine Parvovirus

  • Canine Distemper Virus

  • Feline Leukemia Virus

  • Feline Picornavirus

  • Pseudorabies Virus(PRV)

  • Rabies

  • Leptospirosis 

  • Kennel Cough

Can I come along in the Pet Taxi?

Unfortunately, no. We are not able to take people as a part of our paid service due to New Zealand law. 
However, if you were in need of the emergency taxi going to Glenfield Emergency Clinic or ARC we will gladly bring you along as a part of our free service.

What's your refund policy?

For our services; We will give you a full refund up until 48 hours before your booking. If you cancel less than 48 hours before you will only receive a 50% refund. Please see our COVID policy if you're concerned in this regard.  

 

Please see the FAQ area in the online boutique at the bottom of the page for purchases in our online shop.

I am not sure of my post code, can you help?

Here at Pet Fairy, we chose to use the postcode area codes to indicate our services areas. You will be able to find out your exact postcode by popping in your address HERE and you can see a map over the postcode area boundaries HERE