You can rest easy knowing you and your pets are covered
We understand that everything feels uncertain right now not knowing if there's a lockdown around the corner or if it's worth even going away. While we can't help you make a decision as to whether if you decide to go away or not, there is a couple of things we CAN assure you:
If you have booked our services and we go into level 3 lockdown or above you are entitled to a FULL refund if we need to cancel the service, regardless of how much notice we have been given.
Should we go into lockdown while we are carrying out a service for you, we will continue to do so while you're away. As long as there is a booking in place we should be good to continue, but do bear in mind that they could change what is deemed an essential service - in the worst-case scenario your pet will continue to be cared for in our loving home environment <3.
If we are so unlucky that you're unable to come back on the arranged end date I will continue caring for your pet(s) until you're able to get back for free. This could be at your home or our home depending on alert levels.
If our services continue we will continue a high level of care of your pets, introducing facemasks & more frequent hand-sanitisation/washing and wear gloves when possible to minimise the risk for you & your family.